Privacy Policy
Last updated: March 2026
This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
We may collect the following information:
- Contact information — your name, email address, phone number, and postal address when you submit a contact form or create an account.
- Account information — your login credentials and profile details when you register for an account.
- Pet information — your dog's name, breed, size, coat type, health conditions, vaccination status, and veterinary details.
- Booking information — details of services you book, including dates, times, and any notes you provide.
- Payment information — processed securely through Stripe. We do not store your full card details on our servers.
- Photographs — before and after photographs of your dog during grooming, subject to your consent.
How We Use Your Information
We use your information to:
- Provide and manage the grooming services you have requested.
- Maintain your dog's grooming records and health information for safe, consistent care.
- Send you booking confirmations, reminders, and "dog is ready" notifications via email or SMS.
- Respond to your enquiries and provide customer support.
- Share before and after photographs on our website and social media (only with your explicit consent).
- Improve our website and services.
Third-Party Services
We use the following trusted third-party services:
- Stripe — for secure payment processing. Stripe's Privacy Policy
- Postmark — for sending transactional emails. Postmark's Privacy Policy
- Textlocal — for sending SMS notifications. Textlocal's Privacy Policy
Pet Health Information
We collect and store your dog's health, behavioural, and veterinary information solely for the purpose of providing safe grooming services. This information is never shared with third parties except in a veterinary emergency where we may need to contact your named veterinary practice.
Photography Consent
During the booking process, you may opt in to photography consent, allowing us to share before and after photographs of your dog. You can withdraw this consent at any time by contacting us.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 12 months. Account data is retained for the lifetime of your account and deleted upon request.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Object to or restrict processing of your data.
- Data portability — receive your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details below.
Cookies
We use essential cookies only to keep this site working correctly. We do not use tracking cookies, analytics cookies, or advertising cookies.
Contact Us
If you have any questions about this privacy policy, please contact us at the email address or phone number listed on our website.
Disclaimer: This privacy policy is provided as a template. We recommend having it reviewed by a legal professional.